Patricia CaleonThe Ninoy Aquino International Airport’s Terminal 3 in Manila, Philippines has experienced significant disruptions due to a malfunctioning baggage handling system. This technical issue has resulted in numerous pieces of luggage being left behind, causing a great amount of inconvenience to passengers.
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Cebu Pacific and Air Asia affected
Cebu Pacific and Air Asia, two major Philippine airline operating out of NAIA 3 have been greatly affected by the baggage handling system problems. Passengers of these airlines have reported delays in receiving their luggage both domestic and international.
In response to the situation, both airlines have implemented measures to address the issue. AirAsia has deployed additional personnel to expedite baggage processing, while Cebu Pacific has offered passengers the flexibility to have their luggages delivered to their destination or pick them up directly at the airport.
NNIC takes action and promises upgrades
The New NAIA Infrastructure Corp (NNIC), operator of NAIA, has acknowledged the problem and is working closely with the affected airlines to resolve the issue as quickly as possible. NNIC has also stated that the incident highlights the urgent need to upgrade the already aging infrastructure of NAIA.
As a solution, NNIC has announced plans to replace this 20-year-old baggage handling system with a new, more advanced system. This replacement will include additional redundancy measures to prevent future situations like this and improve overall operational efficiency.
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The incident serves as a stark reminder of the need for significant improvements to NAIA’s infrastructure. With a planned replacement of the baggage handling system in the works, NNIC aims to address these issues and provide a better travel experience for passengers going in and out of the airport.
