Xing TianSingapore’s Immigration and Checkpoints Authority (ICA) is making life easier for locals and visitors with the opening of a new ICA Services Centre. Located just a short distance from the current ICA building, the centre is meant to streamline services for Singaporeans, making processes like collecting identity cards and passports more efficient. If you’re planning to make a trip down to ICA soon, here’s everything you need to know about this new facility.
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Image credit: ICA
Location of the new centre
The new ICA Services Centre will officially open its doors on April 7, 2025. It is located at 2 Crawford Street, right next to the existing ICA headquarters, making it a convenient location for anyone needing to take care of their immigration paperwork.
While parking will be unavailable at the new centre until 2027 due to ongoing construction at the ICA carpark, visitors can still use alternative parking around the area, such as along North Bridge Road, Crawford Lane, and French Road. There will also be a designated pick-up and drop-off bay at the entrance of the new centre for those travelling by car. The centre is accessible by public transport, with the nearest MRT station being Lavender MRT station. The centre is a 2-minute walk away from Lavender MRT station’s exit A.
Please note that from April 1 to April 4, 2025, ICA counter services at the current building will be suspended as the agency transitions to the new centre. During these four days, only urgent requests will be processed on a case-by-case basis, so it’s best to plan your visit around these dates.
Services at the new centre
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The new ICA Services Centre is designed to make your visit smoother and faster.
One of the most exciting features of the new centre is the self-collection service for identity cards and passports. Starting in July 2025, Singaporeans will be able to collect their documents from automated kiosks. Currently, customers need to make an appointment for collection at the ICA building. This self-service system will allow people to bypass traditional counters and speed up the process, reducing waiting times significantly.
The new ICA Services Centre will be open Monday to Friday from 8:00 AM to 4:30 PM.
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The new ICA Services Centre promises to enhance convenience and reduce waiting times for Singaporeans and visitors alike. Don’t forget to mark your calendars for April 7, 2025 – the new centre is opening soon, and it’s sure to make your next visit easier than ever before.
