Xing TianIf you’re travelling to Japan, chances are you’ll find yourself passing through Tokyo Station at some point. As one of the country’s busiest transport hubs, it can feel overwhelming at first. However, Tokyo Station is more than just a place to catch your train. It’s packed with useful services and facilities designed to make your journey smoother. Whether you need travel advice or luggage storage, here are 5 useful services at Tokyo Station.
Also read: Tokyo Subway Guide: How To Get Around Japan Using Trains
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JR East Travel Service Center: your one-stop travel help desk
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Located just outside the Marunouchi North Exit ticket gate, the JR East Travel Service Center is a lifesaver for international visitors. The friendly staff here speak English and can help with everything from purchasing train tickets to exchanging your Japan Rail Pass.
The centre operates daily from 7:30 AM to 8:00 PM, ensuring that travellers have ample time to sort out their transportation needs. They also offer currency exchange services with competitive rates and assistance with booking limited express and Shinkansen (bullet train) tickets. If you have any travel-related questions or need recommendations for your journey, this is the perfect place to start.
Tourist Information Center: get help in planning your adventures
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Want to make the most of your time in Tokyo? The Tourist Information Center, located within the JR East Travel Service Center, is your go-to spot for insider tips. Staff members here provide multilingual assistance, catering to a wide variety of international tourists. They offer advice on must-visit attractions, transportation options, and cultural experiences. They can also help you navigate the complex train system by explaining different rail pass options, such as the JR Tokyo Wide Pass and the Japan Rail Pass.
Open from 7:30 AM to 8:00 PM, this centre is the perfect resource to ensure you don’t miss out on anything during your trip.
Baggage storage & lockers: travel light
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Nothing ruins a day of sightseeing like dragging heavy bags around. Thankfully, Tokyo Station offers plenty of baggage storage options, including coin-operated lockers and staffed storage counters. Lockers are available in various sizes and are scattered throughout the station, especially near major exits like the Yaesu and Marunouchi gates.
Prices vary based on size, with small lockers starting at around 300 yen (S$2.60) per day and larger lockers costing up to 800 yen (S$7.00) per day. If your luggage is too big to fit the luggage lockers, a staffed luggage storage service is located in the basement near the Yaesu South Exit. It is open from 7:00 AM to 11:00 PM and offers secure storage for larger suitcases. They even offer same-day delivery to nearby hotels.
Currency exchange: get your yen ready
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Fret not if you are running low on cash. The currency exchange service near the JR East Travel Service Center ensures you have the yen you need for your trip. This service is open from 7:30 AM to 8:00 PM and offers a variety of major currencies for exchange, including US dollars, Euros, and British pounds.
Since many smaller restaurants and shops in Japan still operate on a cash basis, having enough local currency is always a good idea. ATMs that accept foreign cards are also available throughout the station, including inside convenience stores like 7-Eleven and FamilyMart.
Prayer room: a quiet space for reflection
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For those who need a peaceful space for prayer, Tokyo Station offers a dedicated prayer room near the JR East Travel Service Center. This facility is open from 8:30 AM to 7:00 PM on weekdays and until 5:00 PM on weekends. It is designed to accommodate travellers of all faiths and includes a clean, quiet environment with prayer mats available upon request.
Whether you need a moment of reflection or a place for daily prayers, this room provides a much-needed space for spiritual comfort.
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Also read: 8 New Japan Travel Tips in 2025 You Need to Know
Tokyo Station isn’t just a transit hub—it’s a traveller’s best friend. These useful services at Tokyo Station are designed to make your journey stress-free so that you can focus on enjoying your time in Japan rather than worrying about logistics. From luggage storage to travel advice and currency exchange, everything you need is within reach. So next time you’re passing through, take advantage of these handy facilities to make your trip even more seamless.
